You can cancel or change your booking online in My Booking History up to 48 hours in advance of your visit with no extra charge. However if you fail to adhere to the cancellation policy as stated under the Terms and Conditions the business has the right to charge you the balance of your booking amount left to pay at the appointment by way of your online payment method.
(prices are guideline only and can vary depending on the staff member and the service performed)
When purchasing services or products at Maygate Skin Clinic clients can avail of loyalty credit. Maygate Skin Clinic may suspend, terminate or change the terms and requirements of the Maygate Skin Clinic Loyalty Treat Card Credit at any time and for any reason.
This loyalty program is processed through the Maygate Skin Clinic Booking System. Only purchases made after the client has registered as a new client for the Maygate Skin Clinic Booking System are eligible for loyalty credit. Loyalty credit will show up in the client account section for practitioners to view and can be redeemed off services and products. This credit has an expiry of 1 year. Any credit not redeemed within 1 year will automatically be deducted.
Refund Policy /Cancellations (also see terms and conditions above)
- Treatments/services are not transferable to other individuals or clinics.
- We require at least 48 hours notice to be given for any appointment cancellation (see cancellation policy)
- In the case of pre-paid treatments, the full cost of treatment will be forfeited.
- All items & purchases are non-refundable. This does not affect your statutory rights.
If you pre-pay for treatments in full you will avail of a discounted price. There is no refund on pre-pays, it is at the discretion of Maygate Skin Clinic to refund any course sale due to only their own circumstances and reasoning but not of those of the client and they are not transferable to other individuals, treatment areas or clinics. Pre-paid treatments are valid for the time periods specified below;
Laser Hair Removal Expiry Dates
- Per session – 3 months
- Course of 3 – 18 months
- Course of 6 – 18 months
- Course of 10 – 18 months
- Any Purchase – 12 months
- Single Purchase – 12 months
- Course – 12 months
Pregnancy and Treatments/Medical Conditions
Please inform your practitioner of any medical conditions including pregnancy prior to booking as some treatments may not be appropriate for you. Certain medications may also prevent you from being suitable to certain treatments. A client consultation will be carried out on your first visit to ensure your safety. Clients must inform the clinic if anything changes to their personal information or medical history.